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YG E-SHOP'S Return and Exchange policies
Date : 2016-11-29
Name : YGESHOP
Hits : 2266

You can cancel you order before the item is shipped for delivery. After the item has been shipped, you can demand a return, refund or item exchange in accordance with the YG E-SHOP’s Return and Exchange policies below.


1. When you receive the package, If you want to refund or return the item, You have to ask in 1:1 inquiry or CS E-mail within 2days!


2. If you want to exchange or refund, You have to pay round shipping fee.

But if the item is defective item, You don’t need care about shipping fee.

Just ask to us with the picture!



3. If the item is defective, We will help you to exchange or refund in 7 days.

When you get your package, Please check your item carefully!



THANK YOU !



Total 3 Comments

  • csh116 2017-02-19
    Dear YG E-Shop,

    I have just opened my newly purchased album "Zion T OO", however the CD couldn't be played on a Macbook. And, when I start playing for the first time in my car, Track 2 seems to be playing not smoothly.

    I'm not sure what is the exact problem, but the back of the CD does have some stains.

    Kindly let me know what can I do with this.

    Thanks!

    Regards,
    Soohui
  • Letty Hooper 2017-07-20
    I ordered the BIGBANG MADE dvd box set, but it is the wrong region. I live in America. It will not play on my computer or dvd player. Please help me. I need the correct one. Thank you Letty Hooper
  • Catherine Lytle 2017-11-08
    Dear YG.

    I received this text message yesterday:
    안녕하세요, YG e-shop 입니다. 주문하신 [3인조] EPIK HIGH Mask / 1개 품절로 인하여 취소처리 되었습니다.
    불편드려 대단히 죄송합니다. 마스크 재입고 일정 없는 상품이며, 나머지 상품은 금일 출고 예정입니다.
    환불받으실 계좌번호/은행명/예금주명 (예금주명 주문자분 성함과 다를경우 관계확인과 예금주분의 연락처)를 게시판에 남겨주세요

    I would like to ask refund for the EPIK HIGH mask.

    1002-857-360718 (계좌번호)/

    우리은행(은행명)/
    Catherine Lytle (예금주)

    Thank you.


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