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Inquiry about lacking of CD and card in Winner's album 'Fate number four'
Date : 2017-11-12
Name : Phuong Pham
Hits : 750

Dear YG E-shop,

I travelled to Seoul 4 days ago, and I bought Winner’s album “Fate number for” at YG shop in Lotte Young plaza on 2017 Nov 8th. I wanted to wait until the day I came back to Vietnam (Which means today) to unbox the album, but I found that there is no CD and card in the album, only photobook and poster attached.

 

I was quite disappointed about this mistake, so I attach the receipt and a photo of the photobook without CD in this email. I am looking forward to hearing from you very soon.

 

Many thanks,

 

Phuong Pham

Total 4 Comments

  • ygeshop 2017-11-13
    Dear customer,

    Actually We are only handling online shop...

    I dont have any information in offline shop :'(
    Because the offline shop is Lotte own

    But I will ask to official site as well!

    Thanks a lot.
    have a great day.
    Best regards
  • Phuong Pham 2017-11-13
    Dear Officer,
    Many thanks for your reply.
    I tried to look for an email address or something to contact the Lotte's YG shop but couldn't find anything,
    That's why I posted my inquiry here. Sorry for this inconvenience.

    However, It would be perfect if I can have some ways of contact to ask the Lotte's office.
    If possible, I hope I would have at least an email address so that I will be able to contact them for my inquiry.
    I am looking forward to hearing from you soon.
    Many thanks,
  • YGESHOP EN 2017-11-13
    Dear customer,

    How about ask to kwon90ha@ygmail.net?

    They will help you!

    Thanks a lot.
    have a great day.
    Best regards
  • Phuong Pham 2017-11-14
    Many thanks,

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