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Missing item in parcel
Date : 2017-12-01
Name : Elizabeth Lam
Hits : 329

Hi, I ordered 2 items but only the album was in the parcel when i received it. May i know if the phone case is mistakenly left out in the shipment? I’ve tried to reach out on the 1 to 1 enquiry and i have also sent emails but there was no response at all. Please let me know if the phone case will be sent to me soon or if i am able to request a refund for it. 


Thanks 

Total 1 Comments

  • ygeshop 2017-12-01
    Dear customer,

    So sorry for inconvenience.

    It is totally our fault.

    We will refund money back to you

    SO sorry for inconvenience.
    Have a great day.
    Best regards

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