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Wrong Product Delivery
Date : 2018-01-25
Name : San Yu Wai
Hits : 290

Hi,


Please see below dispatched details. I received the delivery today with wrong product.


I received winter time instead of summer time (limited edition).


I already have winter time purchased from YGE last time and I now have 2.


I purchased summertime, but got different product, how can this happen?


If  the product is not available, I should be informed in the first place.


It is shown available on the site and cannot accept the wrong delivery like this.


How will I trust this service on my future orders, this is my second time ordering directly from YGE. This time is disappointing.


Please advise how you can switch back the product. I have not opened it.


Out of 3 Items,  2 received correctly.


Thanks.




YGESHOP EN sent you the item`s.
Item NameUnit PriceQuantityAmount
BOBBY FIRST SOLO ALBUM | LOVE AND FALL |20.11 USD120.11 USD
  Option : FALL VER 
WIN'S EPILOGUE EDITION DVD [THE 100 DAYS 'JOURNEY]40.64 USD140.64 USD
  OPTION : single piece 
iKON : KONY'S SUMMERTIME [LIMITED EDITION]44.81 USD144.81 USD
  OPTION : single piece 

 
- Address140113 : Block 113, Unit 10-332, Commonwealth Crescent Singapore Singapore
- RecipientSan Yu Wai
- Phone number+65 81185157+65 81185157

2018-01-20,We sent you your order`s.
KOREA POST International Postal : EG218648649KR

Total 3 Comments

  • San Yu Wai 2018-01-26
    Hello,

    Following up on previous emails, any feedback on this please.
    All I would want is for my correct item to be deliver to me.
    EG218648649KR, iKON Summertime-Saipan is what i ordered and paid for NOT Wintertime.
    Appreciate if you can promptly attend to this.
  • ygeshop 2018-01-26
    Dear customer,

    So sorry for inconvenience.

    Is is okay, If you give me a picture of the wrong item?

    I will ask to operation department with the picture!

    So sorry about that.
    Have a great day.
    Best regards
  • San Yu Wai 2018-01-26
    Hello,

    I have sent an attachment of the wrong delivered item on a new email as I cannot attach files here. (New email under same name- Case No.589)
    Please look into it urgently and arrange for the correct item to be delivered to me at soonest.

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