Skip Navigation

Q&A

Read
Wrong Product Delivery
Date : 2018-01-25
Name : San Yu Wai
Hits : 538

Hi,


Please see below dispatched details. I received the delivery today with wrong product.


I received winter time instead of summer time (limited edition).


I already have winter time purchased from YGE last time and I now have 2.


I purchased summertime, but got different product, how can this happen?


If  the product is not available, I should be informed in the first place.


It is shown available on the site and cannot accept the wrong delivery like this.


How will I trust this service on my future orders, this is my second time ordering directly from YGE. This time is disappointing.


Please advise how you can switch back the product. I have not opened it.


Out of 3 Items,  2 received correctly.


Thanks.




YGESHOP EN sent you the item`s.
Item NameUnit PriceQuantityAmount
BOBBY FIRST SOLO ALBUM | LOVE AND FALL |20.11 USD120.11 USD
  Option : FALL VER 
WIN'S EPILOGUE EDITION DVD [THE 100 DAYS 'JOURNEY]40.64 USD140.64 USD
  OPTION : single piece 
iKON : KONY'S SUMMERTIME [LIMITED EDITION]44.81 USD144.81 USD
  OPTION : single piece 

 
- Address140113 : Block 113, Unit 10-332, Commonwealth Crescent Singapore Singapore
- RecipientSan Yu Wai
- Phone number+65 81185157+65 81185157

2018-01-20,We sent you your order`s.
KOREA POST International Postal : EG218648649KR

Total 3 Comments

  • San Yu Wai 2018-01-26
    Hello,

    Following up on previous emails, any feedback on this please.
    All I would want is for my correct item to be deliver to me.
    EG218648649KR, iKON Summertime-Saipan is what i ordered and paid for NOT Wintertime.
    Appreciate if you can promptly attend to this.
  • ygeshop 2018-01-26
    Dear customer,

    So sorry for inconvenience.

    Is is okay, If you give me a picture of the wrong item?

    I will ask to operation department with the picture!

    So sorry about that.
    Have a great day.
    Best regards
  • San Yu Wai 2018-01-26
    Hello,

    I have sent an attachment of the wrong delivered item on a new email as I cannot attach files here. (New email under same name- Case No.589)
    Please look into it urgently and arrange for the correct item to be delivered to me at soonest.

List of posts
No.
Content
Name
Date
Hits
34
Product inquiry
"Coup D'etat" ALBUM (2)
Martyna :)
2018-06-03
0
33
Product inquiry
Grish
2018-05-30
461
32
Product inquiry
Pal
2018-05-29
380
31
Product inquiry
Flora Imogen
2018-05-23
415
30
Product inquiry
HK fans
2018-05-11
427
29
Product inquiry
G-Dragon's album (1)
Martyna
2018-05-07
0
28
Product inquiry
LP
2018-04-26
374
27
Product inquiry
Ngan Cao
2018-04-20
408
26
Product inquiry
Belle Paulo
2018-04-09
435
25
Product inquiry
Shirley Loo
2018-03-29
466
24
Product inquiry
jjfym
2018-03-19
416
23
Product inquiry
1KYNE MD (1)
semihobo
2018-03-13
398
22
Product inquiry
HESPER TOH
2018-03-12
423
21
Product inquiry
HSIEH CHUNJU
2018-03-08
469
20
Product inquiry
Belle Paulo
2018-02-28
475
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7