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Wrong Product Delivery- With Picture
Date : 2018-01-26
Name : San Yu Wai
Hits : 329

Hello,

Following up on previous emails sent and received on 25/26.01.18, please find ATTACHED REQUESTED PICTURE of the wrong delivered item.
Reference EG218648649KR.
Appreciate if you can promptly attend to this matter and send me the correct item which is Kony's ummertime (Saipan).

Awaits your soonest reply on this, please treat this urgent. Thanks.


iKON : KONY'S SUMMERTIME [LIMITED EDITION]44.81 USD144.81 USD
  OPTION : single piece (Wrong Item of Wintertime Received-Picture Attached)



Total 12 Comments

  • San Yu Wai 2018-01-27
    Hello,

    Any update on this please.

  • San Yu Wai 2018-01-29
    Hello,

    Its been days and swift response on is matter is appreciated.
    Please send correct item immediately and arrange to return the wrong item that has been delivered.
  • ygeshop 2018-01-29
    Dear customer,

    I have asked to operation department to check the picture!

    Please give us a time.

    I will reply the on this inquiry as soon as possible!

    Thanks a lot.
    Have a great day.
    Best regards
  • San Yu Wai 2018-01-31
    Hello,

    May I know if any update received so far.
    I hope relevant department looking into this matter with care and get back to me soon.

  • YGESHOP EN 2018-01-31
    Dear customer,

    So sorry to reply late.

    We will refund money back to you.

    have a great day.
    Best regards
  • San Yu Wai 2018-01-31
    Hello,

    Instead of returning money, can you not send the item please?
    I paid in full shipping, exchange and bank charges that asked for.

    Now I shall again suffer exchange rate, bank charges and receive less.

    Please advise soon. Thanks.
  • San Yu Wai 2018-01-31
    Hello,

    Can u send the item instead of returning money?
  • YGESHOP EN 2018-02-01
    Dear customer,

    We can send the item again.
    But The item is super delayed to stock now....
    I think I will be stocked completely more than 2 months...

    If it is okay, We will send the item to you as soon as possible!

    So sorry for inconvenience.
    Have a great day.
    Best regards
  • San Yu Wai 2018-02-01
    Hello,


    Noted, what can we do at this point.
    Please arrange to refund the amount.
    Please do not charge bank charges on my account.
    Thanks.
  • YGESHOP EN 2018-02-01
    Dear customer,

    We will be refund to bank account
    So sorry for inconvenience

    Thank you
    have a nice day.
  • San Yu Wai 2018-02-08
    Hello,

    No refund amount was sighted so far, please advise if the remittance has been made.
    Normally how many days does it take to refund?
    Thanks.

  • San Yu Wai 2018-02-27
    Hello,

    There is no refund sighted. Have you processed the payment ?
    Please advise. It’s been a good one month.
    I did not receive the product I paid for and also amount was not refunded,
    it’s not fair towards customer.
    Hope u can act responsibly on this soon.
    Thanks.

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