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I CANNOT TRACK MY ORDER! (PLEASE READ THIS)!
Date : 2018-04-26
Name : Jeanett Verica
Hits : 184

Hi,


I just ordered iKON new album (RETURNS) Red Version on your website to be shipped to Indonesia.

I got this order confirmation number from the invoice sent to my email: 20180426_AE2_0000011


All I wanna ask is, how could I track my order with this number, because the result is nothing. Is there any order number that you may refer to (for my order?). Isn't the order number just the same with the order confirmation number? Do you have another number to be filled on ORDER NUMBER column?


SECOND thing, I ordered the product without registering an account on your website. But minutes later, I decided to make an account (vericaicha@gmail.com). Could you add my previous order (20180426_AE2_0000011) to the order list of my account?


PLEASE, PLEASE RESPOND MY EMAIL. I NEED YOUR EXPLANATION. 


THANK YOU!

Total 1 Comments

  • ygeshop 2018-04-26
    Dear customer,

    Thank you for your order.
    Because the order is a non member order, So you can't see it in your ID.
    And the order cannot be added to your ID list.

    We will try to do our best to send your package as soon as possible.
    After delivery, we will send you the tracking number.

    If you have any questions, feel free to contact us.

    Sincerley
    thank you :-)

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