Skip Navigation

Q&A

Read
I CANNOT TRACK MY ORDER! (PLEASE READ THIS)!
Date : 2018-04-26
Name : Jeanett Verica
Hits : 326

Hi,


I just ordered iKON new album (RETURNS) Red Version on your website to be shipped to Indonesia.

I got this order confirmation number from the invoice sent to my email: 20180426_AE2_0000011


All I wanna ask is, how could I track my order with this number, because the result is nothing. Is there any order number that you may refer to (for my order?). Isn't the order number just the same with the order confirmation number? Do you have another number to be filled on ORDER NUMBER column?


SECOND thing, I ordered the product without registering an account on your website. But minutes later, I decided to make an account (vericaicha@gmail.com). Could you add my previous order (20180426_AE2_0000011) to the order list of my account?


PLEASE, PLEASE RESPOND MY EMAIL. I NEED YOUR EXPLANATION. 


THANK YOU!

Total 1 Comments

  • ygeshop 2018-04-26
    Dear customer,

    Thank you for your order.
    Because the order is a non member order, So you can't see it in your ID.
    And the order cannot be added to your ID list.

    We will try to do our best to send your package as soon as possible.
    After delivery, we will send you the tracking number.

    If you have any questions, feel free to contact us.

    Sincerley
    thank you :-)

List of posts
No.
Content
Name
Date
Hits
39
Shipping inquiry
When will my order be shipped?
Wing Yan HO
2018-06-07
0
38
Shipping inquiry
Lyndsey Fairbairn
2018-06-06
363
37
Shipping inquiry
my order (1)
LIN YU HSUAN
2018-06-04
393
36
Shipping inquiry
Jet Martin Dagohoy
2018-05-31
330
35
Shipping inquiry
4383898
2018-05-30
344
34
Shipping inquiry
MARTINA MUÑOZ
2018-05-26
350
33
Shipping inquiry
WINNER EVERYDAY MD- no feedback, item lose, item not complet... (1)
Leung wai sum
2018-05-24
0
32
Shipping inquiry
LP
2018-05-23
446
31
Shipping inquiry
LP
2018-05-14
376
30
Shipping inquiry
Michelle
2018-05-07
341
29
Shipping inquiry
Jeanett Verica
2018-04-26
326
28
Shipping inquiry
Address Rectification (Order number 20180422_LE4_0000720) (1)
Yuleska Dellana
2018-04-22
0
27
Shipping inquiry
Send back (2)
Fatima Moral / Meyer
2018-04-11
0
26
Shipping inquiry
Emma Chen
2018-04-10
332
25
Shipping inquiry
Emma Chen
2018-04-08
296
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10