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Only Received 1 Item Out Of The 4 Items Ordered!!
Date : 2018-08-13
Name : Winnie Ng
Hits : 309
Dear Sir/Mdm,

On 7/8/18, I have ordered 4 items:
(1) SEUNGRI GREAT HOLOGRAM STICKER SET
(2) SEUNGRI STRONG PANDA MOCHI CUSHION 
(3) SEUNGRI GREAT SLIDE SLIPPER (TYPE 1/SIZE 6)
(4) SEUNGRI GREAT GREAT NECKLACE

I have made a payment of total: USD 123.56 (including shipping fees of USD 19.20) via paypal. My order confirmation number is 20180807_FE3_0000280. 

I subsequently received a shipping notification on 8/8/18 that all the 4 items have been shipped out (pls see below) and the shipping tracking number is EG626404114KR.

However, today (13/8/18), I received only the SEUNGRI GREAT SLIDE SLIPPER. Please advise what happened to the other 3 items (SEUNGRI GREAT HOLOGRAM STICKER SET, SEUNGRI STRONG PANDA MOCHI CUSHION AND SEUNGRI GREAT GREAT NECKLACE) that I have ordered since I have paid for all 4 items?

I would appreciate a prompt response from you as this is really disappointing as it is not the first time that you guys have messed up my orders.

Thank you.

Regards,
Winnie
-----------------------------------------------------------------------------------------------------
On Wednesday, 8 August 2018, 12:27:16 PM GMT+8, YG SELECT EN <support@ygeshop.en.free10.makeglob.com> wrote:


YG SELECT EN sent you the item`s.
Item NameUnit PriceQuantityAmount
SEUNGRI GREAT HOLOGRAM STICKER SET5.91 USD15.91 USD
  Option : single piece
SEUNGRI STRONG PANDA MOCHI CUSHION24.61 USD124.61 USD
  Option : single piece
SEUNGRI GREAT SLIDE SLIPPER34.46 USD134.46 USD
  Option : TYPE 1 / SIZE 6
SEUNGRI GREAT GREAT NECKLACE39.38 USD139.38 USD
  Option : single piece

 
- Address188720 : 331 North Bridge Road, #07-03/04, Odeon Towers Singapore Singapore
- RecipientWinnie Ng
- Phone number+65 91595693, +65 91595693

2018-08-07,We sent you your order`s.
KOREA POST International Postal : EG626404114KR
However, the order (payment) may not be viewed (beyond the stage to delivery company).
In the late evening or tomorrow morning, you may be available to view the order (payment).
Thank you.
We are always with you, YG SELECT EN
en.ygselect.com
Replies to this email will not be responded to or read. If you have any enquiry, Please contact to customer service center.

Total 1 Comments

  • ygeshop 2018-08-14
    Dear customer,

    Appreciate for shopping YG
    First of all, apologize for the inconvenience
    But Please take the picture after send me for your received the package
    We need the specific check it

    Thank you
    Have a nice day :)

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