Skip Navigation

Q&A

Read
Only Received 1 Item Out Of The 4 Items Ordered!!
Date : 2018-08-13
Name : Winnie Ng
Hits : 329
Dear Sir/Mdm,

On 7/8/18, I have ordered 4 items:
(1) SEUNGRI GREAT HOLOGRAM STICKER SET
(2) SEUNGRI STRONG PANDA MOCHI CUSHION 
(3) SEUNGRI GREAT SLIDE SLIPPER (TYPE 1/SIZE 6)
(4) SEUNGRI GREAT GREAT NECKLACE

I have made a payment of total: USD 123.56 (including shipping fees of USD 19.20) via paypal. My order confirmation number is 20180807_FE3_0000280. 

I subsequently received a shipping notification on 8/8/18 that all the 4 items have been shipped out (pls see below) and the shipping tracking number is EG626404114KR.

However, today (13/8/18), I received only the SEUNGRI GREAT SLIDE SLIPPER. Please advise what happened to the other 3 items (SEUNGRI GREAT HOLOGRAM STICKER SET, SEUNGRI STRONG PANDA MOCHI CUSHION AND SEUNGRI GREAT GREAT NECKLACE) that I have ordered since I have paid for all 4 items?

I would appreciate a prompt response from you as this is really disappointing as it is not the first time that you guys have messed up my orders.

Thank you.

Regards,
Winnie
-----------------------------------------------------------------------------------------------------
On Wednesday, 8 August 2018, 12:27:16 PM GMT+8, YG SELECT EN <support@ygeshop.en.free10.makeglob.com> wrote:


YG SELECT EN sent you the item`s.
Item NameUnit PriceQuantityAmount
SEUNGRI GREAT HOLOGRAM STICKER SET5.91 USD15.91 USD
  Option : single piece
SEUNGRI STRONG PANDA MOCHI CUSHION24.61 USD124.61 USD
  Option : single piece
SEUNGRI GREAT SLIDE SLIPPER34.46 USD134.46 USD
  Option : TYPE 1 / SIZE 6
SEUNGRI GREAT GREAT NECKLACE39.38 USD139.38 USD
  Option : single piece

 
- Address188720 : 331 North Bridge Road, #07-03/04, Odeon Towers Singapore Singapore
- RecipientWinnie Ng
- Phone number+65 91595693, +65 91595693

2018-08-07,We sent you your order`s.
KOREA POST International Postal : EG626404114KR
However, the order (payment) may not be viewed (beyond the stage to delivery company).
In the late evening or tomorrow morning, you may be available to view the order (payment).
Thank you.
We are always with you, YG SELECT EN
en.ygselect.com
Replies to this email will not be responded to or read. If you have any enquiry, Please contact to customer service center.

Total 1 Comments

  • ygeshop 2018-08-14
    Dear customer,

    Appreciate for shopping YG
    First of all, apologize for the inconvenience
    But Please take the picture after send me for your received the package
    We need the specific check it

    Thank you
    Have a nice day :)

List of posts
No.
Content
Name
Date
Hits
34
Shipping inquiry
MARTINA MUÑOZ
2018-05-26
486
33
Shipping inquiry
WINNER EVERYDAY MD- no feedback, item lose, item not complet... (1)
Leung wai sum
2018-05-24
0
32
Shipping inquiry
LP
2018-05-23
618
31
Shipping inquiry
LP
2018-05-14
516
30
Shipping inquiry
Michelle
2018-05-07
516
29
Shipping inquiry
Jeanett Verica
2018-04-26
474
28
Shipping inquiry
Address Rectification (Order number 20180422_LE4_0000720) (1)
Yuleska Dellana
2018-04-22
0
27
Shipping inquiry
Send back (2)
Fatima Moral / Meyer
2018-04-11
0
26
Shipping inquiry
Emma Chen
2018-04-10
448
25
Shipping inquiry
Emma Chen
2018-04-08
432
24
Shipping inquiry
Trang Nguyen
2018-03-30
499
23
Shipping inquiry
Ma. Beatrice Pancho
2018-03-26
437
22
Shipping inquiry
zin hnin thet wai
2018-03-19
415
21
Shipping inquiry
Kireina hana Wahyudi
2018-02-03
636
20
Shipping inquiry
Kireina hana Wahyudi
2018-02-03
631
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10