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Shipping missing
Date : 2019-10-05
Name : Nickel Tsang
Hits : 102

Hi,

I ordered the BlackPink summer diary a while ago. I just checked the shipment tracking and found out it was unsuccessful to deliver because of absence of address. My address was clearly written on the shipping confirmation email I got. What happened and where is my order now? My order number is 20190922_AE4_0000100.

Total 2 Comments

  • YG SELECT EN 2019-10-07
    Dear customer,

    Appreciate for shopping YG
    your package shipped out normally with EMS/EG629708097KR
    We checked the result, your package cannot delivery because of Absence of addressee
    In this case, you have to contact EMS directly so can get the package

    Thank you
    Have a nice day
  • ygeshop 2019-10-08
    Dear customer,

    Appreciate for shopping YG
    your package shipped out normally with EMS/EG629708097KR
    We checked the result, your package cannot delivery because of Absence of addressee
    In this case, you have to contact EMS directly so can get the package

    Thank you
    Have a nice day

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