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Unsuccessful Delivery
Date : 2020-04-28
Name : Lorrie Joy Caranzo
Hits : 38
I've checked the status of my parcel today and it says that on April 27, 2020, the status of my parcel is "Unsuccessful Delivery" due to the loss of invoice. I tried to write an e-mail inquiry to the EMS, but I cannot proceed with the inquiry, since they need a contact number of the sender, which, I cannot provide, since there is no telephone number provided in your website. Is it still possible for my parcel to be delivered to my address? I know, its only a week or more I guess since I placed my order on your store. Its just that I can't help myself from worrying, since I've already paid that item, you know. Hoping for your positive response. Thank you and God bless!

Total 1 Comments

  • ygeshop 2020-04-29
    Dear customer,

    Appreciate for shopping YG
    Actually, these days occurring this case often in Customs that we think that a little strict the Customs in Philipines
    Please contact EMS directly after asking them about which need your information for proceeding delivery
    And please let me know information
    We will request to manage the department and will prepare for that
    There was the same situation as before but we waited for 4~5 days after proceeded the delivery again normally
    Please let me know the result

    Thank you
    Have a nice day :)

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