The policy of exchange and return.
If you wish to return, please send the item in the same condition you’ve gotten the package. (Tag, label, Price tag and so on)
If you typed in the wrong information in order sheet or rejected to pay tax/tariff, We will not reship it again.
If the item is defective or damaged, we will refund the money back to you
If the item is missed or lost in delivery, please make an inquiry to our CS center within a week from your receiving day.
If you miss this period, we will not accept further refund or reship requests.
The process of Exchange and Refund
1. If the package has some problem, such as wrong, missed, damaged, or defect items, please make a 1:1 inquiry with all the order information such as the order number, item name… etc.
2. After we check, we will let you know the next step
3. Please send the item to the address we provide.
(*If you send the package without any inquiry, its refund or exchange request can be rejected)
( Please note order number, name and ID in the returning package)
4. After returning the package, please let us know its invoice and tracking number.
5. When the package arrives in our warehouse, We will check its condition and make the refund.
* If the item has some problem, such as damage, tag removal, or change in its condition from it of your receival, your refund or exchange request can be rejected.
The information of Exchange and Return
1. Exchange information / Replace item / Cancel before shipping.
1) Cancel before shipping
- If you want to cancel, you will need to contact our customer service.
2) Replace item before shipping.
Just like our cancellation policy, if you want to replace an item, you will need to contact our customer service.
- If the replacing item's value is higher than it of the original item in your order, we recommend you to cancel the whole order and make a new order.
- If the replacing item's value is lower than it of the original item in your order, we will help to exchange the item and refund the difference back to you in reward points
2. Cancel request in shipping.
If the shipping is already in process, it is not possible to cancel the package.
In case of returning the whole package.
- The return shipping fee has to be pre-paid from the customer, and the initial shipping fee will not be refunded
Wrong item, Missed item, Damaged item, Defective item.
- We will be compensating any cost during refund or exchange
If the problem is made due to the store’s fault, the customer can choose to get the item reshipped within the given options for the item. However, it is impossible to exchange the item to another item.
When we reship, we will provide a new tracking number.
4. Return or exchange not allowed
1) return due to change of mind
2) If the customer did not ask to refund or exchange within 7days after the item arrived.
3) If the customer did not notice us.
4) If the item is used or damaged.
- Item damage, or missing/removed tags.
- If the item has cigarettes or perfume odor.
- It the item was repaired or washed.
5) If the item can be easily damaged in delivery.