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Product details

[Contents]
For more information, please refer to the product detail page.

[Details in case if you can verify that you are authorized or licensed by law]
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[Product Information]
Material: Specified below
Color: Specified below
Size/Weight: Specified below
Manufacturer: Songwol Towel
Country of Manufacture: South Korea
Manufacture Date: Dec. 2016

[Cautions]
- Hand wash separately. Machine wash with water at 40°C or lower on the wool cycle only.
- Do not bleach.
- Do not wash towels in bulk. (Wash three towels or less at a time.)
- Wash with like colors and fabrics.
- Wash on the wool cycle only when using a front-load washing machine.
- Do not use fabric softener.
- Shake enough after wash and dry in shade. Regularly clean the filter of your washing machine.

[Quality Assurance Standard]
Compensation for defective products is provided according to Fair Trade Commission standards.
Warranty Service: Songwol Towel / +82-55-911-1000

[More]

Shipping Information

  • Shipping Method : Selected by customer
  • Delivery Time : 15 - 20 days
  • Shipping Area : A Region.
  • Shipping Rate : International Shipping Fee
  • - An additional fee may be charged depending on the region.
    - Delivery may be slightly delayed due to product availability and warehouse circumstances.
    - As indicated on the product details, brand products are shipped directly from the brand with a separate shipping fee.
    - For pre-order or custom-order products, please take note of the dispatch date and manufacture period indicated on the product details.
    - If your order includes items that are not available for same-day dispatch, your order will be dispatched when all items are ready to ship.
    - We will inform you if your order is out of stock and not available to ship.
     (※If you do not respond within 7 days to our email notification regarding out-of-stock items, your order will be automatically canceled.)
    - The actual amount paid by the customer is the product price, minus the discount amount according to the applied coupon (applicable only to members), and plus the shipping fee and amount applied depending on the options. (This is called the Actual Purchase Amount of the purchased product.) Proof of purchase (credit card receipts, invoices, etc.) will be issued in full (market price).


    ■ Customs and Duties
    The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
    Please be advised that these charges are levied by the destination country and we do not have control over them.

    ■ For Product Returns due to Reasons Caused by the Customer
    Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
    - The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.

    (1) Process for refund requests
    Once the parcel returns, refund will be issued after subtracting all fees and expenses.
    Price will vary depending on shipping methods from the returned product.

    (2) For re-delivery requests
    We'll reship it for you if you pay the reshipment fee.

Exchanges & Refunds

Exchanges and Returns
- Exchanges are available within 7 days after delivery (unless the packaging is opened or damaged, resulting in loss of commercial value).

※ Customers are responsible for all return postage costs for change of mind returns and exchanges (including size/color exchanges).
※ Please send your return package only after you submit a request via Private Inquiry.

Not Eligible for Exchange or Return:
- Simple change of mind
- Items that are lost or damaged due to customer mishandling, unless the packaging was damaged in order to confirm the contents of the product
- Items that lost commercial value due to opened or damaged packaging
(e.g.: Home appliances, food, CDs/DVDs, etc.; however, exchange and return requests for items with a screen such as laptops, LCD monitors, and digital cameras due to defective pixels will be resolved in accordance with the manufacturer's standards.)
- Items that notably lost commercial value due to the customer's use or partial consumption (in case of cosmetics, applicable only to products with sample testers provided)
- Items that notably lost commercial value over time and are not eligible for resale
- Reproduceable items with damaged packaging
(For further information, please visit Customer Service > Private Inquiry.)

Quality Assurance

Refunds, exchanges, after sales service, returns, and compensation for defective products are provided according to Fair Trade Commission standards.





 

 

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