Exchanges and Returns
- Exchanges are available within 7 days after delivery (unless the packaging is opened or damaged, resulting in loss of commercial value).
※ Customers are responsible for all return postage costs for change of mind returns and exchanges (including size/color exchanges).
※ Please send your return package only after you submit a request via Private Inquiry.
Not Eligible for Exchange or Return:
- Simple change of mind
- Items that are lost or damaged due to customer mishandling, unless the packaging was damaged in order to confirm the contents of the product
- Items that lost commercial value due to opened or damaged packaging
(e.g.: Home appliances, food, CDs/DVDs, etc.; however, exchange and return requests for items with a screen such as laptops, LCD monitors, and digital cameras due to defective pixels will be resolved in accordance with the manufacturer's standards.)
- Items that notably lost commercial value due to the customer's use or partial consumption (in case of cosmetics, applicable only to products with sample testers provided)
- Items that notably lost commercial value over time and are not eligible for resale
- Reproduceable items with damaged packaging
(For further information, please visit Customer Service > Private Inquiry.)