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YG SELECT CONTENT CREATOR [TEUME-DAN][TEUME-DAN]YG SELECT CONTENT CREATOR [TEUME-DAN] YG SELECT CONTENT CREATOR [TEUME-DAN][TEUME-DAN]YG SELECT CONTENT CREATOR [TEUME-DAN]

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FAQ

Refer to the frequently asked questions at YG SELECT.

Forum List
No. Category Title
7 Order/Shipping
Payment
A.

Payment Methods:

- Credit Card

- Visa

- MasterCard

- American Express

- Eximbay

- Paypal



- For large payments, you may receive a verification call from your credit card company as a security measure.

- Abnormal orders that are deemed to be involved with credit card and/or identity theft may be cancelled or deferred without prior notice.


6 Order/Shipping
PRE-ORDER
A.

Shipping

In case of pre-order item, the shipping will begin from the day in detail page.

Shipment can be delayed due to excessive number of orders.


Exchange and Cancellation before shipping

In case of pre-order item, YGSELCT place the order to manufacturer every day.

Even if the pre-order package is shown as not shipped out yet, the order is already in process


We do not allow Cancellation or Exchange especially for Pre-order items

* Pre-order package requires special attention

5 Order/Shipping
Tariff or Custom
A.
  • International shipments may be subject to customs duties and taxes, which are levied once the shipment reaches the recipient's country.

    The shipping charges you paid on our site do not include tax.

    Additional charges for customs clearance must be fulfilled by the recipient.


As for the payment of taxes, customs authorities in each country have full authority and information, and it is not shared with us.

YG SELECT has no control over customs charges. Customs policies vary widely by country so please contact your local customs office for more information.

If the tax requested by the Customs is not paid, the package will be returned to us.

And orders that are returned due to the recipient's refusal to pay customs duties will not be shipped again.


All charges that occur during the process are the customer's responsibility. Any damages or loss caused during this process will not be compensated.

  • When the returned package arrives, the contents can be checked and full refund of shipping and return costs is not possible.

  • Please check your county’s customs policies before placing your order.

  • *DHL will be used to countries EMS shipment has stopped. If DHL parcel returns due to reasons the customers are responsible for- for instance refusing to pay customs duties- there will be no refund.

    4 Order/Shipping
    The information of Delivery
    A.

    If the shipping schedule is delayed, it can take about 7-14 business days from your order.


    Shipment can be delayed due to delayed restocking date.

    It is impossible to ship out on the date of order, due to international shipping characteristics.

    If the item is a customized item, It will take about 2 weeks to be ship out.

    According to the respective country’s customs policy, delivery date might change.

    If the item is a pre-order item, it will be shipped out from the day we notice in the item’s detail page.


    Shipping carriers : EMS OR DHL

    We have partnership with EMS. All shipping will be shipped out in EMS but due to COVID-19 , DHL will be used to countries that prohibit EMS shipping.


    How to track order

    If you want to track your order, Please search your tracking number in the site below.


    For all country : http://www.track-trace.com/post

    USPS : https://tools.usps.com/go/TrackConfirmAction_input

    Canada post : https://www.canadapost.ca/web/en/home.page

    Australia : http://auspost.com.au/track

    DHL : https://www.dhl.co.kr/exp-en/express/tracking.html

    * The tracking number will be available to check within 24hours once you get the tracking number.


    Shipping fee

    All countries : Shipping charge by weight



    Customs and Duties



    - International shipments may be subject to customs duties and taxes, which are levied once the shipment reaches the recipient’s country.

    Additional charges for customs clearance must be fulfilled by the recipient.

    - YG SELECT has no control over customs charges. Customs policies vary widely by country.

    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.

    All charges that occur during the process are the customer’s responsibility.

    -DHL will be used to countries EMS shipment has stopped. If DHL parcel returns due to reasons the customers are responsible for- for instance refusing to pay customs duties- there will be no refund.

    3 Order/Shipping
    How to order
    A.
    Thank you for shopping at YG SELECT
    Both members and non-members can purchase from YG SELECT
    Please check the below order guide
    ---------------------------------------------------------------------
    Step1 : Select your favorite product and check the product detail
    Step2 : If you want to buy them directly, please select the BUY NOW
                (If you want to buy other products together, Please select “ADD TO CART”)
    Step3 : When you have saved the products, Select the bag shape at the top of the main page, check the product that was stored, and click the order button
    Step4 : Please put the delivery information
    Step5 : Select the "ORDER" button and then put in your payment information
    Step6 : After the order, you can get your order confirmation email



    2 Order/Shipping
    I entered a wrong address.
    A.

    If the shipment has not begun, you can request for the destination change through 1:1 help board or by email(en@ygselect.com).

    1 Order/Shipping
    I want to track my shipment
    A.

    YG SELECT uses EMS delivery service.

    You can track your shipment at your order information from ORDER LIST

    It takes about 7-10 days for the shipment according to the destination region.

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